We are looking for an enthusiastic and positive individual who is customer focused and commited to delivering an excellent and effective service in the Council's Executor Services Team.
We are looking to appoint a Financial Appointee Officer, to help manage the finances of 800 plus vulnerable clients in and out of Sheffield both in the community and care homes.
The role involves dealing with clients who are unable to manage their own finances due to Mental Health, Substance Misuse and other disabilities, you will be required to liaise with the clients by phone or face to face regarding their income, bills that need paying and an agreed amount of personal monies.
You will liaise with the DWP to ensure that these clients are receiving the correct benefits they are entitled too.
For the Court if Protection you will be completing reports for the Office of Public Guardian to show how you have dealt with the individuals finances, you will need to visit the client to explain what your role is and how you have dealt with their finances. You may be required to assist in the organising of the clearing of their houses, sell their belongings and sell their property.
As a member of the team you will have your own client caseload to manage, however working within the team means that interaction with your colleagues and their clients will also be required.
Working in a team:
1. You will have an effective telephone manner and excellent negotiation skills
2. Provide support and advice to clients to help claim the correct DWP benefits to maximise thier income and prioritise payments of their utilities, debts and personal monies.
3. Support clients on welfare reform changes to mitigate impacts on themselves
Successful aoplicants will need:
4. Excellent communication skills
5. A good knowledge of the Court of Protection (within Local Authorities)
6. A good knowledge of the Mental Capacity Act
7. A good knowledge of the DWP benefits and changes taking place
8. An ability to interpret and follow procedures, policies and legislation
9. Experience of general office based administration systems and procedures
10. Ability to use Microsoft IT
11. An ability to learn and understand other IT Applications
12. A good knowledge of inputting and storing information on databases
13. A good knowledge of online banking systems
You will work within Howden House and Home Working in the Executor Services team, you will be required to work flexibly, meeting with clients who may call in to Howden to discuss their finances.
If appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.