Posted: 15 June
The role
Location: The role will be based in Tower Heights, Hoddesdon. There will be a requirement to cover two additional schemes in Stevenage and Luton. Travel to these sites will be on a weekly basis. Hours: Full-time (40 hours per week). Benefits: 24 days leave, plus bank holidays and an additional 1.5 days complimentary leave, online discount portal, Employee Assistance Programme (EAP), option to purchase additional annual leave, healthcare cash plan, pension with up to 8% employer contribution, long service awards plus many more. About Us Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer focused and passionate about delivering a high-quality caretaking service then we want you to join the Hastoe family. About the role Our estate caretakers enjoy working with people, using their knowledge and experience to make a real difference to our residents. Our caretakers are a valued first point of contact for our residents while on the estate, maintaining and improving the estate grounds and monitoring the services we provide. If you’re a dab hand at getting practical, then we’d love to hear from you. Purpose of the post: • Maintaining the estate for which you are responsible. • Keeping the scheme clean and tidy. • Engage with residents and report any repairs for the communal areas. Key areas of responsibility: 1. Keeping the inside of the scheme clean and tidy; hoovering all floor surfaces and stairwells. 2. Moping and cleaning hard surfaces in the communal area and stairwells. 3. Wiping down banisters, walls, windowsills, doors, skirting boards and hard surfaces as required. 4. Keeping the external area clean and tidy. 5. Litter picking as required. 6. Keeping bins effectively rotated for regular refuse collection. 7. Monitoring grounds maintenance contractor performance and reporting any concerns to the Estate Services Manager. 8. Reporting repairs on communal areas to Customer Services. 9. Liaising with Hastoe colleagues and contractors for repairs on the scheme. 10. Providing contractors with access to and information about the scheme. 11. Being the resident’s main point of contact for the estate and signposting residents to other Hastoe teams where necessary; liaising directly with these teams where needed in behalf of more vulnerable residents. 12. Undertaking regular inspections of the scheme in line with Hastoe’s Fire Safety Policy and procedure, ensuring that any issues are reported promptly. 13. Undertaking and reporting any legionella flushes and temperature checks in accordance with the Legionella Policy and Procedure. 14. Reporting any hazards on the scheme promptly. 15. Using any equipment in accordance with the manufacturer’s instructions at all times and promptly reporting any issues with equipment. 16. Ensuring that cleaning products, other chemicals or substances are stored in accordance with (Control of Substances Hazardous to Health) COSHH Policy and Procedure.
