Company Overview
Wood Shed Furniture is a small family business, dedicated to providing a fantastic range of high-quality living and dining products. We pride ourselves on delivering exceptional customer service that reflects our commitment to quality and care.
We are seeking a Customer Service Administrator to join our team. In this role, you will play a vital part in enhancing our customers' experience by providing outstanding service and support. Your contributions will help uphold our reputation for excellence and customer satisfaction.
Responsibilities
* Provide excellent customer communication from point of order through to delivery and after-sales service
* Provide knowledgeable assistance regarding our product range.
* Process orders accurately and efficiently.
* Daily communication with suppliers to ensure smooth progression of customer orders from point of sale to delivery.
* Handling customer complaints with professionalism and empathy.
* Responding to customer emails and social media enquiries.
* Maintaining accurate records of customer interactions and transactions.
* Collaborating with team members to improve service delivery.
Requirements:
* Previous experience in customer service and administration ( essential )
* Proficiency in Microsoft Outlook, Word and Excel ( essential )
* Ability to work independently as well as part of a team.
* A proactive and adaptable attitude, with a willingness to take initiative.
* Excellent phone etiquette and interpersonal skills.
Hours of Work:
Tues - Fri : 10am - 5.30pm
If you are passionate about delivering exceptional service and want to be part of a family-oriented team, we invite you to apply today Join us in making every customer's experience memorable.
Job Type: Part-time
Pay: £20,500.00 per year
Expected hours: 26 per week
Benefits:
* Company pension
* On-site parking
* Store discount
Experience:
* Customer Service: 2 years (required)
* Administration: 2 years (required)
Work Location: In person