We are currently recruiting for a Service Administrator for a prestigious, fast-paced client based in Elland, HX5. This is a permanent role, and an excellent opportunity to gain permanent employment with a well established, growing company who operate nationally throughout the UK, supporting a wide range of clients within the retail, education, industrial and commercial sectors. Duties will include, but are not limited to: * Provide support to our clients, engineers, suppliers and sub-contractors * Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors * Liaise with customers providing timely updates of job statuses * Log client requests and call outs on our CAFM system * Update the system with appropriate information from clients, engineers, suppliers and subcontractors * Plan and monitor engineers’ workloads around the UK * Undertake general helpdesk admin duties * Generate and issue purchase orders to suppliers and subcontractors * Produce and issue client reports for key accounts * Monitor and manage operational KPIs to achieve SLAs Required Skills/Qualifications: * Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry * An understanding of building maintenance services or similar environments will be beneficial, but not essential * Excellent telephone manner and a keen eye for detail * Strong literacy skills, with good spelling and grammar * Team player * Good knowledge of Microsoft Office packages (Outlook, Word, Excel) * Good communication and organisational skills * Ability to multi-task Hours: * Monday – Friday * 40 hours per week * 08.00 am to 17.00 pm Salary & Benefits: * Starting salary from £28,000 depending on experience. * Performance based bonus scheme * Additional hours available (overtime) * 25 days holiday per year (pro rata), plus bank holidays * Company pension, sick pay and life assurance * Employee wellbeing scheme * Life insurance * Training & development opportunities Click APPLY to submit your CV. Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion. Need help with your CV? We also offer a free consultation on CV advice and writing services. Contact us via our website or social media for more information