What's involved with this role: Job Title: Housing Management & Coordination Lead Officer Ref: Rugby RQ1545384 Pay rate: £21.93 per hour PAYE A Standard DBS is required for this role. Hybrid working. The role: You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You'll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you'll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis. Key responsibilities: Manage and support Housing Officers to deliver high-quality housing management services across general needs and independent living schemes, including oversight of case recording and service performance Represent the Council in legal proceedings, oversee tenancy enforcement, manage high-risk antisocial behaviour cases, and ensure appropriate legal action is taken where necessary Conduct final tenancy reviews, promote tenant participation, and provide comprehensive advice through various channels with a strong focus on customer care and sustainment Coordinate with internal teams and external partners to deliver joined-up housing services, organise case conferences, and develop multi-agency support packages for tenants Respond to complaints, investigate breaches of tenancy, and supervise staff in handling housing management requests such as mutual exchanges or successions Install and monitor noise recording equipment, ensure accurate case documentation, prepare detailed reports, and contribute to service improvements through performance data analysis What the client is looking for: Experience of leading and supervising a team Knowledge of housing legislation and legal compliance Experience of dealing with tenants, tenancy enforcement and handling complex cases Complaint handling and resolution skills Accurate documentation, record keeping and report writing skills Problem-solving and decision-making skills Excellent customer service skills Multi-agency collaboration and partnership working experience How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.