Full time 37.Service details:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
We help customers over the phone, online and by email.
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Managing and processing data in a fast-paced office environment.
Accurate data recording.
Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh
Work as part of the team in achieving targets set by the Service Manager.
Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
Act as a key deliverer of the DAF contract.
Welsh Language speaker - Conversional level.
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/sell (FTE)
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A selection of flexible benefits to suit your individual needs
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. A Full UK Driving License.
All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. And we’ll support you all the way