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Who are McHale Komatsu and why you should work with us
At McHale Komatsu we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage.
We value our local community – with wanting to improve lives and minimising environmental impact being at the top of our lists.
We are continuously building a culture where enthusiastic and motivated people (just like you!) can construct a life-long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.
Come and join us to make good products even better – we’d love to hear from you!
About the Role
We’re looking for a skilled and detail-focused Machine Customisation Engineer to join our team at our Chester-le-Street depot.
In this hands-on role, you’ll be responsible for preparing Komatsu excavators for customer delivery—carrying out pre-delivery inspections, completing machine customisations to specification, and ensuring all work is delivered accurately and on time. You’ll also troubleshoot faults, carry out repairs, and install specialist systems to meet customer requirements.
Function: Workshop
Service Area: Service Customisation
Reporting to: Workshop Chargehand / Service Supervisor
Key Responsibilities
1. Complete pre-delivery inspections (PDI)
2. Customise new machines to customer specifications
3. Carry out bodywork paint touch-ups to manufacturer standards
4. Diagnose and resolve faults, escalating where required
5. Carry out repairs and replace parts as needed
6. Install and calibrate 3DMG systems on Komatsu excavators
7. Install and calibrate systems such as X-Watch, Safety Shield and Tilt Rotators
8. Complete Field Campaign work as required
9. Set up attachment flows and pressures for customer equipment
10. Report defects promptly to the Workshop Chargehand
What Success Looks Like
11. Delivery targets achieved
12. Work completed accurately and within agreed timeframes
13. Faults resolved efficiently
14. Specialist tools maintained and controlled appropriately
15. Full compliance with Health & Safety procedures
16. Accurate daily job reports completed via the Service Tech app
Person Specification
Essential:
17. Strong commitment to Health & Safety
18. Mechanical experience, including installations and basic electrics
19. Experience working with heavy construction plant machinery, including hydraulic excavators
20. Strong fault-finding and problem-solving skills
21. Good attention to detail and ability to work to deadlines
22. Basic IT skills (e.g. Microsoft D365 or similar systems)
23. Strong communication skills with a proactive, team-focused approach
24. Flexible and adaptable with a positive attitude
Desirable:
25. Counterbalance Forklift Truck Licence
26. Experience with a construction equipment OEM or dealer
27. Experience with systems such as X-Watch, Safety Shield, Machine Control or Tilt Rotators
28. SPA or CSCS certification
What we can offer you:
29. Competitive Salary
30. Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
31. Employee Assistance Programme
32. Company Pension Scheme
33. Career development/progression
34. Death in service benefit