A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you’ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
The role : Field Service Engineer - Business Technology
Midlands Region | £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter
What you’ll be doing:
Carrying out installation, servicing and repair of hardware devices
Diagnosing faults and resolving technical issues within agreed service levels
Supporting customers with operational queries and preventative maintenance advice
Managing parts stock and maintaining accurate service records
Liaising closely with the service desk to update call progress and completion details
Delivering end user guidance and support
Escalating complex faults when required
What we’re looking for:
Previous experience supporting technical hardware products
Strong fault-finding and troubleshooting skills
Good understanding of connecting equipment within customer IT environments
Comfortable working independently in a field-based environment
IT literate, including Microsoft Office
Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
Monday to Friday role with occasional overtime available
Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers.
If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today