About the Role As the primary point of contact for our retainers, the Account Manager role plays a pivotal role in ensuring the success of ongoing engagements, fostering strong relationships, and driving exceptional results. As part of this role, you will use a strong understanding of the business’s goals, challenges and opportunities to deliver a roadmap of activities to help our clients achieve sustained growth. Key Responsibilities Client Relationship Management: Develop and nurture long-term, strategic relationships with high-value clients, aligning Swanky’s services with their eCommerce goals to maximise growth. Serve as a trusted advisor, offering guidance on eCommerce strategy, technical solutions, and best practices tailored to each client’s needs. Identify and pursue growth opportunities within accounts, leading proactive upsell and cross-sell initiatives to add value. Strategic Support & Consultation: Act as the primary liaison between clients and Swanky’s internal teams, ensuring project expectations are clear and aligned with client objectives. Collaborate with clients to create customised growth strategies that drive measurable results, coordinating with cross-functional teams to facilitate seamless execution. Stay informed on Shopify updates, eCommerce trends, and industry developments, using this knowledge to provide proactive recommendations and insights. Project Management: Oversee the delivery of technical projects for retained accounts, ensuring they meet both timelines, high quality and client expectations. Coordinate with developers, designers, and other team members to execute projects effectively, maintaining project scope and clear communication. Monitor project progress proactively, addressing potential risks or issues to ensure smooth and timely delivery which is on budget and to scope. Collaboration & Communication: Communicate effectively from both a written and verbal perspective with both clients and internal teams, managing expectations, addressing concerns, and celebrating successes. What We Offer: Salary Competitive DOE 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5 Flexible working hours during the day Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate) Employee Assistance Programme with 24/7 access to services Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office) MacBook Pro (or your preferred choice of tech) Working with dynamic, creative and growing clients on fun, challenging and often high-profile projects Opportunity for occasional travel to client meetings and conferences Be part of an inspiring, growing, highly collaborative and ambitious team, with opportunities to progress Regular company socials and events