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Operations & Customer Experience, belfast
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Client:
Location:
belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
BridgePro is a dynamic, independent product management company - based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth.
Role Overview
As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats.
Key Responsibilities
* Respond to customer inquiries with clarity, professionalism, and warmth.
* Maintain accurate records of orders, returns, and feedback.
* Build and assist with product listings, descriptions, and updates across platforms.
* Coordinate with suppliers and logistics partners to ensure smooth fulfilment.
* Monitor inventory levels and support restocking processes.
* Help prepare customer support materials and training guides.
* Identify opportunities to improve service delivery and operational efficiency.
The Role
This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair.
* Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations.
* Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy.
* Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation.
* Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics.
* Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth.
Ideal Candidate & Qualifications
* Qualification in Marketing Operations (preferred)
* A “can-do” attitude and willingness to go above and beyond for customers.
* Strong oral and written communication, analytical and organizational skills.
* Excellent supplier relationship and negotiation skills.
* Demonstrate ability to manage and motivate suppliers.
* Experience in customer service and operations — attitude and adaptability matter most.
* Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok)
* Comfortable using spreadsheets, and email platforms.
* Empathetic and solution-oriented in customer interactions.
* Familiarity with digital marketing tools and social media (bonus).
* Proactive, reliable, and eager to learn.
* Self-starter who enjoys problem-solving and working independently.
Why Join BridgePro?
* Be part of a growing brand that values sustainability, innovation, and customer care.
* Work directly with the founder and shape the future of the business.
* Flexible hours and remote work setup.
* Opportunity to grow into a larger role as the business expands.
How to Apply
Send your CV on why this role excites you to [emailprotected]. We review applications on a rolling basis.
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