Repair Cntrl Assoc II (FAR)in GAC Farnborough
Unique Skills:
Shift: Monday through Friday
Education and Experience Requirements
Other GCSE required. customer service experience, preferably in a repair/overhaul capacity. Aerospace experience preferred..
Position Purpose:
Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre:planning to post service follow:up for company and customer owned inventory, as appropriate to area of specialization.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
: Maintain accurate, real:time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion.
: Coordinate with spares inventory control and in:house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts.
: Coordinate the repair/overhaul of exchange units.
: Liaise with other departments for in:house shops on correct pricing for customer owned property.
: Build customer and vendor relationships in order to meet customer aircraft parts requirements.
: Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
: Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items.
: Maintain admin files and submit reports governing repair/overhaul program as required.
: Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
: Work with finance department to ensure customer credit line is established and coordinate induction invoice.
: Work in concert with the Purchasing department and in:house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
: Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
: Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
: Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
: Ensures invoices, including supplemental bills, are processed within established guidelines.
Additional Functions:
: Participate in training new staff members and impart business knowledge, skills and experience. .
: Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. .
: Work directly with outside vendors to achieve the highest quality and quickest turn:around possible to ensure absolute support of the aircraft. .
: Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. .
: Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. .
: Assist Product Support business office in resolution on accounts receivables issues. .
: Provide support to outside R and O sales managers (pricing, quotes, and customer inquiries). .
Perform other duties as assigned.
Other Requirements:
: Basic understanding of cost control financial principles.
: Strong written and verbal communication skills.
: Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
: Must be computer literate and use necessary software (Microsoft Office products are re