Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
* Greet, check-in, respond to requests and settle accounts while providing exceptional service
* Take initiative to add a personalized experience
* Dealing with payments (credit cards and cash
* Communicate with guests by emails and on the phone
* Willing to work morning or afternoon shifts according to the needs of the business
* Enrol our guests to Accor Loyalty Membership
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
* Service focused personality is essential; experience is an asset
* Dealing with guest complaints following Accor standards
* Great Communications with all departments
* Making sure all important information is passed to next shift and your colleagues
* Assure task list has been done
* Being proactive in sorting-out problems
* Working with Opera or a related system are a plus
* Fluency in English
Qualifications
Your experience and skills include:
Previous experience ideal but not essential.
Service focused personality is essential
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Ability to cover day shifts where needed is essential.