Social network you want to login/join with:
Receptionist - 40 hours per week, Birmingham
col-narrow-left
Client:
Genting Casinos
Location:
Birmingham, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
07b4ff36f2d8
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
col-wide
Job Description:
We are looking for
a hard-working Hotel Receptionist to join our busy Reception team on a full-time basis, working 40 hours per week, starting on 1st September 2025.
Key Competencies Include:
* To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
* To build a good rapport with all guests and resolve any complaints/issues quickly to maintain a high quality customer service.
* To deal with guest requests to ensure a comfortable and pleasant stay.
* To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
* To be responsible for accurate and efficient accounts and guest billing processes.
* To assist in keeping the hotel reception area clean and tidy at all times.
Skills and Experience required:
* A friendly and welcoming approach
* High standards of dress and presentation
* Ability to remain calm during difficult situations or in a very busy environment
* Excellent interpersonal skills, including a pleasant telephone manner
What is a Genting Employee?
At Genting, it’s important that we find and keep the best people who can do the job. While skills and experience are vital, it’s equally important that our team members behave in line with our values.
Genting recruits high-caliber, outgoing candidates from diverse backgrounds who are excited about our brands and want to grow with us in the leisure, casino, and hospitality sectors.
If you feel you meet the following criteria, we would like to hear from you!
* Are enthusiastic about working for Genting and believe in our values
* Demonstrate a positive, can-do attitude
* Have outstanding customer service skills
* Are friendly, helpful, and supportive towards team members
* Take pride in their appearance
* Reliable and hardworking
* Flexible to work within our 24-hour operations
* Bring personality and fun to the workplace!
What we can offer:
* Online Discount portal
* A range of flexible benefits, such as: extra holiday purchase, dental insurance, company-funded Health Cash Plan, critical illness cover, and travel insurance.
* Life Cover
* Discounts across Resorts World Birmingham and the NEC Campus
* Discounts across the wider Genting UK brand
* Discounted on-site gym membership
* Discounted bus and rail passes with National Express
* Pension
* Uniform provided
* Employee Assistance Programme
* Free on-site parking
* Staff discounts at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex
We host various company-funded engagement events and reward initiatives, including Lifestyle Vouchers, long service awards, team incentives, social funds, Christmas presents, and career development through our Genting Academy online portal.
*subject to eligibility
#J-18808-Ljbffr