Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The EMEA HR Operations Manager is broad role that is responsible for managing and delivering a best in class HR support to the EMEA business through administrative service and system support. The role will manage a shared service team and will co-ordinate the activities relating to associate lifecycle, in conjunction with the wider HR team. In addition, this role will be responsible for the accuracy of the HRIS (Workday).
This role is fixed term for 12 months and is based in our Warrington office. We offer hybrid working and flexibility of working hours to accommodate for a healthy work-life balance. This role requires you to be in the office 3 days each week.
MAJOR ACCOUNTABILITIES:
HR Operations & Team Management
1. Manage a team who will be responsible for all administrative tasks for countries in remit and drive an effective and efficient, best in class shared service function, implementing and ensuring delivery of SLA’s where required
2. Carry out process improvements where needed in line with local market compliance and GDPR
3. Ensure Onboarding and Offboarding process is adhered to including creating contracts, reference checks, IT process, payroll and Workday
4. Utilise employment law knowledge to meet business needs and ensure consistent, fair and accurate application
5. Work collaboratively with HR Managers and Business Partners to ensure work is completed by the right team at the right time
6. Plans for, and executes against, regional HR strategy
7. Ensure all associate files are stored in a compliant manner with GDPR
8. Lead, develop and motivate the team
9. Build and maintain effective relationships with wider HR team, local/regional/global stakeholders and external partners
10. Undertake and manage projects whilst understanding local legislation and nuances
HRIS
11. Maintain Workday system with current, accurate information ensuring consistency across the region
12. Regularly run reports to ensure system accuracy and compliance
13. Provide training on Workday to team and/or business where required
14. Manage the electronic signature provider/system for Europe, implementing automation where possible
KEY REQUIREMENTS FOR SUCCESS:
15. Proven experience in a similar role
16. Experience working across multiple European countries is essential
17. Previous management/supervisory experience, ideally inclusive of remote management
18. Attention to detail with high degree of accuracy
19. Analytical skills including proficiency in Microsoft Excel
20. Highest levels of integrity and professional credibility
21. Excellent organisational skills with the ability to effectively prioritise workload and multi task
22. Continuous improvement mindset
23. Strong interpersonal skills and the ability to build good working relationships with others in person and remotely
24. Effective communication and influencing skills, both verbal and written
25. Results driven - follows through to conclusion on all projects/commitments to agreed deadlines
26. Ability to be proactive, use initiative and work independently
27. Upholds the core values of Teamwork, Integrity and Total Customer Satisfaction
BENEFITS:
28. Private Medical Insurance
29. Dental Scheme
30. Pension Scheme
31. Flexible Working Hours (07:00 – 10:00 start, 15:00 -18:00 finish)
32. Hybrid working (3 days on-site)
33. 25 days Annual Leave per year
34. Life Insurance
35. On Site Gym
36. Employee Discount
37. Flexibility to Work from Anywhere for four weeks per year
38. Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)