We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions.
This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide.
Technical Support Engineer responsibilities:
* Manage the technical support helpdesk, handling phone and email queries from global customers
* Provide engineering-level technical support, going beyond basic call handling
* Diagnose and resolve issues across audio, video conferencing, and VoIP systems
* Carry out system testing, configuration, and fault finding
* Support live conferencing environments and real-time troubleshooting
* Work closely with internal engineers and management to resolve complex issues
* Deliver technical training to new suppliers and distribution partners
* Maintain accurate records of issues, resolutions, and configurations
Skills & experience required:
* Experience in a technical support / service engineer role
* HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)
* Strong troubleshooting ability across VoIP, AV, or networking technologies
* Confident supporting customers via phone and email in a fast-paced environment
* Proactive, patient, and detail-oriented approach
* Ability to work independently as a key member of a small technical team
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy