VTL Group Little London, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Service Advisor role at VTL Group
VTL Group Little London, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor role at VTL Group
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client forCustomer Advisorfor a company based inLondon, W1F area .
The position is ongoing with a possibility apermanentcontract for suitable candidates.
We are offeringexcellent opportunities to work within the Customer Service department for a medical company based in London.
Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellentprogression opportunities within the business.
The Purpose Of The Role Is To
To work with the Customer Service team managing calls and emails from Customers, Clients and GPs. To ensure information is taken correctly and entered on to computer systems safely and securely.
Duties Will Include
Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.
Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.
To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we havent received them.
To arrange collections of stock delivered where a prescription will not be issued.
To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.
To stop orders being delivered if surgery raises concerns that a prescription will not be issued.
To raise credits for orders where a prescription will not be issued, and a collection is not possible.
To contact patients if the GP is querying the order raised and they need further clarification.
To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.
To be able to redeem when an NHS smartcard is available for them.
The Hours Of Work
9.00am to 5.00pm Monday-Friday
Benefits Of Working For Us
Weekly pay
28 days accrued holidays for the year
Immediate starts
Temp to Perm roles available
Investment in training and development
Progression opportunities within the business
Pension contributions
The Rate Of Pay Is
Starting salary of £14.10 ph
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at VTL Group by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Brighton, England, United Kingdom 2 months ago
Rye, England, United Kingdom 2 months ago
Little London, England, United Kingdom 2 weeks ago
Capel, England, United Kingdom 2 days ago
Royal Tunbridge Wells, England, United Kingdom 4 weeks ago
Brighton, England, United Kingdom 1 week ago
Royal Tunbridge Wells, England, United Kingdom 3 months ago
Crowborough, England, United Kingdom 1 week ago
Tonbridge, England, United Kingdom 5 days ago
Eastbourne, England, United Kingdom 3 days ago
Crowborough, England, United Kingdom 1 week ago
Oxted, England, United Kingdom 1 week ago
Royal Tunbridge Wells, England, United Kingdom 2 weeks ago
Burgess Hill, England, United Kingdom 1 day ago
Gatwick, England, United Kingdom 2 days ago
Brighton, England, United Kingdom 4 months ago
Royal Tunbridge Wells, England, United Kingdom 2 weeks ago
Sevenoaks, England, United Kingdom 1 month ago
Tonbridge, England, United Kingdom 1 week ago
Little London, England, United Kingdom 3 weeks ago
Crawley, England, United Kingdom 2 weeks ago
East Sussex, England, United Kingdom 1 day ago
Crawley, England, United Kingdom 3 weeks ago
Crawley, England, United Kingdom 12 hours ago
Little London, England, United Kingdom 3 weeks ago
Eastbourne, England, United Kingdom 3 weeks ago
Polegate, England, United Kingdom 1 week ago
Bexhill, England, United Kingdom 1 month ago
Crowborough, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr