Process Improvement Specialist Vacancy details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. Reference 2026-179301 Position description Domain Performance and Support Job field / Job profile Continuous improvement - Performance improvment management Job title Process Improvement Specialist Employment type Permanent Professional category Employees / Staff Part time / Full time Full-time Job description Role Summary The primary objective of this role is to support the delivery of the aftermarket sales, Intake plan and growth targets for Large Commercial, Regional & Business and Helicopter business segments within the assigned territory. Typically, this would be circa $180M pa. Be part of a small team of Business Development Managers that including oversight, business objectives, performance management and customer relationships. Key Responsibilities - Identify, develop, and operationalise new routes to market (e.g., partnerships, direct airline/MRO channels, digital platforms) to deliver incremental revenue - Aids in business development activities for prospects within defined customer segment to support the business strategy. - Prospects bid opportunities, participates in the preparation of bid responses and the negotiation with potential customers. - Participates in the development of new customer contact leads for the sales business development team. - Identifies prospective target accounts and presents to sales business development team. - Participates in the development of personal customer relationships with prospective accounts to influence opportunities. - Participates in establishing prospects and developing a professional relationship to understand the customer needs. - Participates in trade shows at times to increase the visibility of the organization. - Promote aftermarket spares and repairs services through visits, call and airshows - Monitor communication channels (emails) and resolve issues to ensure business capture and growth - Provide secondary (CSR primary) customer point of contact for existing and primary for new customers - Works with CSR team to ensure business capture and growth - Works with customer services to ensure timely and satisfactory resolution of issues - Supports development and deployment of marketing plan - Supports identification of route cause and execute corrective action to ensure issues resolution - Gather, collate and feedback market intelligence to the Business Intelligence and Proposal team - Develop and enhance customer relationships and interactions to ensure business growth. But what else? (benefits, specificities, etc.) 37 hour working week over 4.5 days with a 1pm Finish on Fridays (role dependant)? 25 days' holiday bank holidays (plus the option to buy an additional 5 days)? 10% employer pension contribution (5% employee contribution with the option to increase via salary exchange) Flex-time scheme that allows you to take two half days or one full day off per month 4X life insurance benefit as a member of the pension scheme Non-contributory BUPA private medical insurance plan Excellent training, education, and development schemes Enhanced sickness, maternity, adoption and paternity leave Option to purchase Safran shares with additional free shares from the company Excellent on-site catering facilities providing subsidised hot and cold meals Corporate membership at the Crow Wood Hotel & Spa: Use of fitness suites, classes, pool & sauna, offering 54% discount as a gold member. Wellbeing support through our employee assistance programme: 24/7 mental health support, access to remote GP appointments, medical second options, and physiotherapy Cycle to work scheme, along with a range of flexible benefits chosen by you! Candidate skills & requirements - Familiar with the aerospace aftermarket industry practices and business models. - knowledge of helicopter, regional & business and civil aircraft markets. - Technical understanding of flight controls and hydraulic systems an advantage. - Cultural agility to work across all customers and internal facilities. - Business and commercial acumen. - Existing customer relationships preferred. - Ability to perform detailed business analytics using Excel and Power Business Intelligence. - Degree in Business preferred and a degree in Aerospace Engineering an advantage. - Can actively seek out opportunities to leverage the wider organisation - Curious, always learning & promotes learning culture - Establishes meaningful relationships; empathetic Position location Job location Europe, UK, England City (-ies) Stafford Road WV10 7EH Wolverhampton