Sacco Mann have been instructed on an excellent opportunity by a respected firm who are looking to bring on board an Operations Manager to lead and develop the Residential Conveyancing department. This role will be suitable for someone with previous team leader experience, ideally within conveyancing. The Role To lead and develop the operations of the Residential Conveyancing department and ensure meeting operational objectives and deliver client requirements. Key Responsibilities Lead, motivate and develop those directly responsible to you so they can achieve their full potential. Maintain and develop excellent working relationships with clients by attending/holding client meetings, delivering presentations as appropriate, and taking part in client hospitality when required Develop the service offered to our clients and customers through your drive for process enhancements and service innovation, whilst at the same time managing the cost base. Implement process changes and enhancements effectively Continuously work to improve exchange conversion across all teams, with regular analysis of performance and the interrogation of the pipeline Identify and implement ways to improve the customer experience Manage complaints effectively ensuring swift and appropriate resolution, in line with our complaint's procedure About You Previous experience as a Team Leader with strong leadership skills Strong proven operational process management experience ideally within the Residential Conveyancing area Excellent communicator Commercial awareness and appreciation of the conveyancing marketplace Strong interpersonal and client management skills with the ability to build relationships both internally and externally What's in it for you? Competitive Salary 25 days annual leave, plus additional bank holidays, your birthday off Hybrid flexible working Company bonus scheme If you are interested in this Operations Manager role in Leeds then please get in touch with Chloe Murphy on 0113 467 9783 to find out more information or if you've a CV to hand, please submit this for review. To hear about other legal opportunities that we have available, please visit our website. Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral. For full terms, please visit our website. Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.