Summary
***INTERNAL APPLICANTS ONLY***
Your role is to uphold the highest standards in the service we provide to visitors.
If you're a natural motivator who leads by example, ensuring every single person feels welcome and has the best day possible, this could be the job for you. You'll be managing a team of staff and volunteers, working weekends and bank holidays to ensure full cover.
You'll be leading for Growing Support and supporter experience, so we're looking for someone who is confident working alongside their team in the moment, proactively coaching and guiding them to deliver brilliant service. You’ll be able to motivate others, embedding a culture of excellence while clearly communicating and landing performance messages that inspire improvement and drive change.
Interview date: Thursday 21st May 2026
What it's like to work here
Attingham welcomes everyone - our supporters, members, and visitors are vital in helping us continue our work. Whatever your role, you’ll play your part in helping us build relationships and make connections with our regular visitors, those new to Attingham, and those yet to visit, so we can keep Attingham a special place now, and for everyone, and for ever.
Built in 1785 and owned by the same family for five generation, today it is around 4,000 acres in size, and at its heart is a mansion, parkland, walled garden, play space, deer park and various food and beverage and retail outlets.
What you'll be doing
You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Attingham. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.
You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same. You'll also be responsible for coaching and supporting your team to become strong advocates for growing support for the National Trust, including promoting membership and delivering exceptional service at every opportunity.
You'll play an important role in supporting the Trust’s mission by raising funds and encouraging visitors to become members. By sharing your knowledge of our conservation work, both at this property and across the wider Trust, you'll help people understand the real impact their support can make.
In addition, you'll take on duty management responsibilities for the property. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
Who we're looking for
We'd love to hear from you if you’re:
1. experienced in visitor services, in the tourist or heritage sector
2. naturally curious about people, with an understanding of how to achieve the highest standards of customer service
3. able to work to sales targets, and confidently sell the benefits of becoming a member
4. well-organised and motivated
5. willing to learn new skills, with a ‘can-do’ attitude
6. comfortable with IT skills (all MS Office)
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places