Job Title: Internal Account Manager / Sales Support
Location: Frimley
Job Type: Full-time
Hours: 37.5 per week with flexitime
Salary: Up to £34,000 + Annual Bonus
A well-established company, renowned for its exceptional service and excellent staff retention, is seeking a customer-focused Account Manager to join its friendly team. This position plays a key role in delivering outstanding service to incoming enquiries and quotation requests while fostering long-term client relationships.
Key Responsibilities
* Customer Service: Respond promptly to client requests for quotations and product information, ensuring professional and timely service.
* Account Development: Build and maintain strong relationships with existing customers, identifying opportunities to grow accounts through excellent service.
* Quoting & Pricing: Prepare and follow up on quotations, collaborating with internal teams to ensure competitive pricing.
* Order Management: Process purchase orders, manage payments, and ensure customer requirements are fully met.
* Issue Resolution: Investigate and resolve customer complaints, implementing corrective and preventative actions.
* Team Collaboration: Participate in quarterly business reviews and contribute to achieving team goals.
Required Skills & Qualifications
* Experience: Proven experience in Account Management or Customer Service, ideally within a technical or product-based environment.
* Skills: Strong communication skills, attention to detail, and ability to manage multiple tasks under pressure.
* Tech Savvy: Proficient in MS Excel; experience with SAP is advantageous.
* Personal Traits: Proactive, team-oriented, and adaptable.
Benefits
* Competitive pension scheme
* Private health insurance
* Death in service benefit
* Increasing holiday allowance with service
* Flexitime working
* Free parking
* Comprehensive training and development programs
Candidates who are passionate about delivering exceptional customer service and building lasting relationships are encouraged to apply. Please submit a CV and cover letter detailing relevant experience and reasons for interest in this position.