The role
We’re now looking for a motivated Account Handler with a New Business focus, based from our Tunbridge Wells office to join us here at Darwin Clayton- part of the Jensten Group. Darwin Clayton is a specialist, multi-award-winning insurance broker, specialising in arranging tailored insurance solutions for a wide range of contractors, including cleaning contractors, facilities management companies, and electrical contractors.
Reporting into the Commercial Manager, the main purpose of the role is to deliver customer service excellence to our commercial clients, handling new business with the aim to maximise opportunities and up-sell, following up on leads/ referrals, renewals and mid-term adjustments for their commercial insurance risks. Some key objectives & responsibilities will include:
* Providing customer service excellence to existing clients and new clients
* Handling renewals, mid-term adjustments, claims notifications, collecting of premiums and all other client queries
* Maximising cross-selling and up-selling opportunities
* Ensuring compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA & Consumer Duty
* Assisting in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions
About you
As one of our Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who has excellent customer service skills, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general, with the opportunity to step-up when needed/ gain team leading experience. You will also be or have:
* Insurance background (Commercial ideally)
* Experience as an Account Handler handling new business, with a progressive background (ideally)
* Drive and genuine passion to learn and develop within Insurance
* Good attention to detail and can multi-task, updating relevant systems and admin
* Excellent telephone manner, being able to network & build working relationships easily
* Ability to work without supervision and prioritise/ organise own workload
* Ability to work under pressure and to deadlines
* Cert CII qualified or working towards (ideally)
* Acturis systems knowledge & experience (ideally)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
* Competitive salary with an annual pay review and bonus scheme.
* 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
* Hybrid working options once settled into the role
* Auto enrolment into our excellent pension scheme (5% employer matched contribution)
* Flex-benefits- A range of flexible benefits to choose from, that are most important to you
* Group Life Assurance cover- a massive X4 of salary
* 3 months Maternity, Paternity & Adoption leave all fully paid
* Professional qualification study support relevant to your role and career
* Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
* Holiday purchase scheme- up to 5 days annually
About us
Darwin Clayton is a multi-award winning UK Insurance Broker, part of the Jensten Group; it has a reputation within the insurance industry for delivering quality products at competitive premiums. First established in London in 1920, Darwin Clayton manages a range of specialist schemes, including cleaning, security, facilities management, and electrical contracting. The business offers products both directly to clients as well as to UK brokers via the Darwin Clayton Partner Brokers brand .
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
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