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Customer service account manager

Whittle-le-Woods
Axon Moore
Customer service account manager
£30,000 - £32,000 a year
Posted: 26 February
Offer description

Account Manager- £30-£32k per annum

📍 Chorley
🕒 Full Time | Permanent

I am currently recruiting on behalf of a well-established, international product-based organisation for an Account Manager to join their Head Office team in Chorley.

This is an excellent opportunity to join a growing, customer-focused business operating within a fast-paced and highly collaborative environment. The organisation partners with a wide range of clients across the UK and internationally, delivering bespoke solutions and building long-term relationships.

The Opportunity

As Account Manager, you will act as the primary point of contact for a portfolio of customer accounts. You will play a key role in maintaining strong relationships, ensuring orders are managed efficiently, and delivering a seamless end-to-end customer experience.

Working closely with Sales and internal departments such as purchasing, design, and logistics, you will help drive account performance, support revenue targets, and ensure high levels of customer satisfaction.

While predominantly office-based, there may be occasional opportunities to attend partnership meetings or customer events.

Key Responsibilities

Managing and developing a portfolio of client accounts to ensure retention and growth
Delivering outstanding customer service via telephone and email
Acting as the main liaison between clients and internal departments
Accurately processing orders with strong attention to detail
Proactively monitoring order progress to ensure on-time delivery
Maintaining detailed and accurate internal communication records
Supporting Sales colleagues in achieving monthly targets
Identifying opportunities to strengthen existing partnerships
Ensuring compliance with company processes and commercial terms

About You

The ideal candidate will demonstrate:

Strong communication and relationship-building skills
Excellent organisational and time management abilities
High attention to detail
A proactive, solutions-focused mindset
The ability to manage multiple priorities in a fast-paced environment
Confidence and professionalism when communicating by telephone
A collaborative, team-oriented approach
Previous experience within account management, sales support, customer service or a similar client-facing role would be advantageous.

What’s on Offer

25 days annual leave plus bank holidays
Company uniform
Flexible core hours between 8am and 4:30pm Monday to Friday.
Health cashback scheme
Staff discount scheme
A supportive and collaborative working environment
Clear opportunities for development within a growing organisation
Free Parking
Modern working environment and great products!
If this look like your next career, please send your up to date CV to Victoria (url removed) or call me on (phone number removed)

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