Lead Field Service Engineer - Water
We are seeking an experienced and motivated Water Treatment Engineer to join a team and play a key role in delivering high-quality technical support, leadership, and service excellence across our water treatment operations.
The Role
In this position, you will take responsibility for maintaining, improving, and supporting a wide range of water treatment systems while providing technical leadership to engineers and contributing to operational development. This is a hands-on role combined with mentoring, project oversight, and process improvement.
Key Responsibilities
Service & Maintenance: Carry out servicing, maintenance, and fault rectification on a broad range of water treatment equipment, including Softeners, Reverse Osmosis systems, Ozone units, UV systems, Side Stream Filtration, and chemical dosing equipment.
Technical Troubleshooting: Identify, diagnose, and resolve technical issues to ensure equipment operates efficiently and reliably.
Installation Oversight: Manage and lead water treatment equipment installation projects, ensuring delivery from initial planning through to commissioning.
Procedure & Documentation Development: Work closely with the Operations Manager to create and refine service procedures for all equipment supplied and maintained by the team.
Technical Authority: Act as the main technical point of contact for queries relating to water treatment products and systems.
Operational Improvement: Support improvements in team efficiency through updated reporting, documentation, and improved working practices.
Competency & Skills Development: Contribute to the creation and ongoing management of an engineer competency framework.
Training & Mentoring: Deliver structured training to new and existing engineers covering servicing standards, maintenance techniques, and best practice.
Performance Support: Monitor engineer performance and help coordinate training activities to support continuous professional development.
Health & Safety: Ensure full compliance with Health & Safety requirements at all company and client locations.
Client Site Expertise: Build in-depth knowledge of key client sites and develop site-specific service procedures to ensure consistent service delivery.
Travel & Flexibility: Undertake travel as required, including overnight stays and occasional weekend work to meet operational demands.
About You
To succeed in this role, you will be able to demonstrate:
A minimum of 3 years’ experience servicing water treatment equipment such as Softeners, RO systems, Ozone, UV, and dosing units
Strong diagnostic and fault-finding skills
Proven experience leading installation projects and supporting or managing technical teams
Clear and confident communication skills, with the ability to deliver technical guidance and training
Experience developing procedures, processes, and technical documentation
A background in training, mentoring, or coaching engineers
A solid understanding of Health & Safety requirements within industrial or engineering environments
What We Offer
Competitive salary
25 days annual leave, plus bank holidays
6% employer pension contribution