Operations Manager | Ophthalmology £48,000 - £50,000
Hampshire Based
About the Role
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.
You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities
Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities
Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management
Oversee staff rotas and resource allocation to ensure optimal service delivery
Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals
Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets
Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally
Maintain high standards of documentation, correspondence, and patient record accuracy
Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience
Analyse patient feedback and implement improvements to enhance satisfaction and service quality
Support on-site clinical activity where required, ensuring administrative processes run smoothly
Coordinate and lead regular team meetings to drive engagement and performance
Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR)
Support the onboarding and integration of new clinical professionals
Oversee general office management, including facilities and maintenance coordination
Contribute to organisational events and engagement initiatives
Maintain strong knowledge of billing processes and finance options
Utilise IT systems effectively to support operational performance
About You
Proven experience in an operations or office management role, ideally within healthcare or a service-led environment
Strong leadership skills with a track record of developing and motivating teams
Highly organised with excellent attention to detail
Exceptional communication and interpersonal skills
Commercially aware with the ability to manage performance against targets
Confident working across multiple stakeholders and environments
Proficient in IT systems and administrative processes
A proactive, hands-on approach with a commitment to delivering high-quality patient care
Skills & Experience
Essential
Proven experience in a fast-paced, multi-functional administrative or operations role
Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems
Demonstrated ability to deliver high standards of service with a patient/customer-focused approach
Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners
Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure
High attention to detail with strong analytical and problem-solving capabilities
A proactive, flexible mindset with the ability to adapt to change and drive improvements
Experience leading, managing, and developing teams, including performance reviews and coaching
Confident decision-maker with a positive, solutions-focused approach
Strong team player with the ability to lead and collaborate across a multi-level organisation
Self-motivated, with the ability to set and achieve goals while supporting the development of others
Professional, approachable, and empathetic, with a strong focus on delivering excellent service
What We Offer
Opportunity to play a key role in a growing healthcare organisation
A collaborative and supportive working environment
Professional development and career progression opportunities
For an informal conversation, contact Beth on 02392 316033 or email bburgess@compassltd.co.uk