Employer description:
Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance.
Overview:
Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you!
Duties:
* Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries
* Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users
* Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.
* Monitoring client servers and backup data for anomalous behaviour, and adverse client impact
* Identifying and troubleshooting client backup failures
* You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services
Desired skills / qualities:
1. The ability to build strong relationships with the team and clients