Sleaford Ref: VA3657 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Sleaford Steer Automotive Group is looking for a friendly and organised Customer Service Advisor to join our team in Sleaford. You’ll be the first point of contact for customers, helping manage bookings, providing updates, and ensuring every customer receives a smooth and positive experience from start to finish. Key Responsibilities Welcome customers in person and over the phone Manage repair bookings and vehicle handovers Provide updates to customers throughout the repair process Liaise with technicians, insurers, and suppliers Handle customer queries and resolve issues professionally Maintain accurate records and administrative systems Requirements Experience in customer service, administration, or a similar role Strong communication and organisational skills Ability to manage multiple tasks in a busy environment Good IT skills and confidence learning new systems Automotive experience is helpful but not essential What We Offer Competitive salary performance bonus Training and career development opportunities Supportive team environment If you enjoy helping customers and want to be part of a growing automotive repair group, we’d love to hear from you. Apply today to join Steer Automotive Group in Sleaford.