Who We Are & What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading – we might be the perfect match. We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time. We pride ourselves on our ambitious and forward‑thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi‑time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
The Education, Schools and Inclusion team play a pivotal role in the education of adults and children across Gateshead. They offer specialist advice on school improvement, educational psychology services and special educational needs as well as input on school organisation and admission, adult learning and early years childcare. Their work has direct impact on thousands of people across Gateshead and is led by Service Director, Suzanne Dunn.
Driving excellence. Improving outcomes. Making a lasting difference.
You will join Learning and Skills, a committed and collaborative team within Education, Schools and Inclusion, dedicated to delivering high‑quality learning opportunities that improve outcomes for young people and adults across the borough. This is a supportive environment where expertise is valued, ideas are encouraged and everyone is committed to making a positive difference.
What You Will Get To Do
* Use a variety of digital and in person methods to contact current and previous learners to gather feedback and progression data.
* Design and complete learner satisfaction surveys and engagement activities.
* Gather, analyse and interpret feedback data to identify trends, strengths and areas for improvement.
* Visit learning settings, including classrooms and apprentice workplaces, to engage directly with learners and capture their experiences.
* Work with the Quality and Business Improvement Manager to present findings to managers and leadership teams through clear, impactful reports and presentations.
* Create case studies that showcase positive learner journeys to support promotion and reporting.
* Develop and maintain “You said, we did” communications to demonstrate how learner feedback informs service improvements.
* Use digital tools such as Microsoft Forms, Excel and PowerPoint to collect, analyse and present data in a clear and engaging way.
* Meet targets for learner engagement and ensure progression data is accurate, up to date and meaningful.
* Provide high quality information, advice and guidance to enable learners to make informed decisions, including signposting to appropriate services.
* Provide outstanding customer service to learners, employers, parents, partners and stakeholders.
* Work collaboratively with colleagues, managers and communications teams to support service improvement and promotional activity.
* Undertake any other duties appropriate to the grade of the post.
What You Will Bring
* Knowledge and understanding of business and educational processes and procedures.
* Understanding of post‑16 education.
* Proficiency in Microsoft Office, including Excel, PowerPoint and Forms.
* Strong experience of communicating effectively with a wide range of audiences, including young people, adults, learners with SEND and employers.
* Experience of collecting, analysing and presenting data to produce clear reports and insights.
* Experience of inputting and managing data using management information systems.
* Excellent written and verbal communication skills.
* Strong listening and engagement skills, with the ability to build relationships across diverse groups.
* The ability to interpret data and translate it into meaningful insights and compelling narratives.
* Experience of working collaboratively with colleagues, including managers and communications teams.
* A flexible approach and ability to work effectively as part of a team.
* English and maths at a level appropriate to the role.
* A Level 2 qualification or apprenticeship (or equivalent) in a relevant area such as business administration or customer service.
* Willingness to work towards a Level 3 Information, Advice and Guidance (IAG) qualification.
What’s In It For You
* Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
* Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
* Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
* Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
* Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
* Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
* Cycle to Work Scheme: Save money and stay active with our tax‑efficient cycle to work programme.
* Electric & Hybrid Car Scheme: Get behind the wheel of a brand‑new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost‑effective, environmentally friendly way to drive after 12 months service.
* Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases after 6 months service.
Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
How To Apply
You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.
We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.
We encourage early applications.
Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high‑volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
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