Overview
This range is provided by 360 Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from 360 Talent
UK Perm Division Lead - Luxury Retail | 360 Talent | Ex Retail Manager
Customer Care Advisor – Hybrid (2 Days working from home and 2 days in the office in the City) Position: Full time / Permanent
Fine Jewellery – Central London
About:
* Leading British Jeweller ethically creating bespoke fine jewellery.
* Based in their luxury workshop and showrooms in central London.
Key Responsibilities
* Provide friendly, timely, and personalised assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience.
* Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly.
* Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise.
Requirements
* Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy.
* Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks.
* Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking.
* Salary £27,000
* Monday to Friday - 1 Saturday per month - 2 Days working from Home and 3 days in the office.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service
#J-18808-Ljbffr