You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
We equip our front-line agents with high-tech tools to enable them to deliver the exemplary service that American Express is renowned for in bringing membership to life for our Cardmembers.
Travel & Lifestyle Services (TLS) Opus is a Global Customer Relationship Management platform that enables our Travel Representatives to service our Centurion and Platinum Card Members.
How will you make an impact in this role?
We are looking for an experienced Senior Technical Project Manager to help us build upon our history of innovation and delivery as we expand our team and continue to forge a digital-first TLS within the GEN AI space.
Our platforms are built using a modern broad technical stack that consists of microservices built using Java, Python and GEN AI capability. As a TPM, you will be responsible for Project management using Agile methodologies, change management, Business analysis, stakeholder management and Third party engagement to deliver high-quality features to your servicing colleagues.
Key Responsibilities:
1. Define and clarify project objectives, scope, and deliverables for Agile teams
2. Develop detailed project plans, including timelines, milestones, resource allocation, velocity tracking, run PIplanning, backlog grooming and other Agile ceremonies
3. Stakeholder Communication & Management: Serving as a bridge between business leaders, AI teams, and external vendors, communicating regularly on project progress and any changes or issues
4. Lead and manage funding requirements for the project team ensuring necessary resources and support
5. Identify, assess, and manage risks and issues that may impact the project
6. Ensure the project complies with regulations and quality standards
7. Collaborating with AI specialists, data scientists and engineers to ensure accurate and efficient development and deployment of AI models
8. Conduct post-project evaluation to assess the success of the project and identify areas for improvement
9. Continuous monitoring of project performance, conducting thorough post-project evaluations, and assessing the projects impact on business objectives
Minimum Qualifications
10. Minimal Technical Capabilities:Extensive experience (15 years or more) in managing software development projects in both Agile (Scrum/Kanban/SAFe) and Waterfall methodologies.Certification on Scaled Agile methodologies (SAFe certifications)Experience on managing multiple teams via Scrum / Kanban boards (Jira, Rally Boards), PIplanning with SAFeUnderstanding of AI systems, data analytics and familiarity of Promptengineering, Vector Databases, Knowledge graph, LangChain, Responsible AI practices
11. Domain Capabilities:Domain knowledge of Travel & Lifestyle Domain knowledge of Card Payments & Settlement is good to haveFamiliarity with GEN AI concepts
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
12. Competitive base salaries
13. Bonus incentives
14. Support for financial-well-being and retirement
15. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
16. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
17. Generous paid parental leave policies (depending on your location)
18. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
19. Free and confidential counseling support through our Healthy Minds program
20. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.