Job Summary
We are seeking a reliable and motivated Shift Manager to join our front-of-house team at Capparelli at the Mill. The ideal candidate will have a passion for hospitality and prior experience in supervising teams in a restaurant, café, or deli environment.
This role involves taking responsibility for the restaurant floor during service, leading the team, ensuring smooth daily operations, and upholding exceptional standards of customer service. The Shift Manager will play an important role in staff support, guest experience, and maintaining the high standards that define Capparelli at the Mill.
Duties & Responsibilities
* Lead front-of-house operations during service, ensuring consistency and smooth running of shifts.
* Support and supervise staff on the floor, at tills, and with takeaway customers.
* Handle customer enquiries and complaints with professionalism, ensuring guest satisfaction.
* Oversee opening and closing procedures, including cash handling and end-of-day reporting.
* Maintain high standards of cleanliness, presentation, and hygiene in line with health and safety regulations.
* Assist in training and mentoring staff, encouraging a positive team culture.
* Monitor stock levels on the floor and communicate shortages to management
* Ensure company policies and procedures are implemented consistently.
* Take responsibility for the restaurant team in the absence of the General Manager.
Qualifications & Skills
* Previous experience in a hospitality or retail environment, with some supervisory or team leader experience.
* Strong leadership abilities, with excellent communication and organisational skills.
* A calm and professional approach when working under pressure.
* Good understanding of customer service best practices.
* Basic knowledge of food safety and hygiene standards.
* A passion for hospitality and a commitment to creating exceptional guest experiences.
What We Offer
* Competitive salary (from £25,000, depending on experience).
* Meals and coffee provided while on shift.
* A supportive and welcoming team environment.
* Opportunities for training and career development.
* Flexible working options (full-time or part-time available).
Work Details
* Job Types: Full-time, Part-time
* Expected hours: No more than 40 per week
* Work Authorisation: United Kingdom (required)
* Location: In person at Capparelli at the Mill
How to Apply
If you're excited by the idea of leading shifts in a fast-paced, friendly restaurant and deli, we'd love to hear from you.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Work Location: In person