MOJ/OIC Claims Handler
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
The handler will be responsible for managing a caseload of MOJ/OIC cases that have reached limitation and subsequently issued and stayed. The handler will manage a full case load of files dealing with the procedural aspects of the case only, whilst ensuring the case is proactively managed to ensure all evidence is disclosed at the earliest point possible.
The handler will also manage a small volume of pre-litigation files, ensuring all procedural requirements are met, with responsibilities including adherence to MOJ/OIC deadlines, reserve management, valuing damages, and negotiating within set parameters.
A good understanding of the MOJ/OIC protocol and CPR is essential, along with the ability to identify large loss triggers.
Key Accountabilities
* Effectively manage the litigation process, including drafting and filing Court documents, managing applications, and consent orders.
* Consider and manage applications for extension of stays.
* Brief and liaise with Counsel.
* Adhere to all Court deadlines.
* Identify cases with a value >£25k and large loss triggers.
* Proactively control case life cycles and focus on phone contact.
* Manage Stage 2 processes, including accurate reserve management, damages valuation, and negotiations.
* Manage case systems and IT, maintaining reserves, diary actions, and ensuring all critical dates are met.
Experience, Skills and Qualifications
* Good knowledge of MOJ/OIC Civil Procedure Rules and timelines.
* Experience in valuing damages using tools like JC Guidelines and case law.
* Experience in quantum negotiations and drafting legal documents.
* Ability to manage deadlines and communicate effectively with Claimant Solicitors, policyholders, clients, and the Court.
* Excellent listening and verbal communication skills.
* Ability to remain calm under pressure and take constructive feedback.
* Strong planning and prioritization skills in a process-driven environment.
* Confidence to innovate and adapt to changing situations.
Our Culture and Values
Our culture focuses on sustainability and success for our people and clients, guided by our core values:
* We are connected
* We are Dynamic
* We are Innovative
* We succeed together
Benefits
* Davies Incentive Plan
* 25 days holiday (increase with service, with options to buy/sell days)
* Simply Health Care Cash Plan
* WeCare - online GP, mental health support, and wellbeing resources
* Death In Service (after 1 year)
* Pension: 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Online Discount Sites
* Gourmet Society Membership
* Discounted Merlin Attractions tickets
* Local retail discounts
*after probation completion
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