Windows Infrastructure EngineerHybrid - 2 days onsite in London, Canary WharfJob PurposeProvide 2nd and 3rd line operational support for CLS Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment, Windows 10 end user environment, as well as an AWS Cloud environment.What you will be doingMaintain and provide SME level infrastructure and content support for the CLS internal and external solutionsEnsure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in placeMaintain and support the enterprise Microsoft Windows server environmentMaintain and support the VMware Virtual Infrastructure environmentMaintain and support the datacentre and branch office server hardware infrastructureProvide problem resolution of systems for local and remote usersParticipate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologiesCreate, maintain, and review operational process and support documentationPerform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as neededParticipate in the On-Call rota and planned weekend work as requiredPerform monthly and quarterly operating system patchingAs required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolveProvide support to the team lead/deputy lead roles and act as a point of escalation for the junior members of the teamThrough example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the serviceLead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteriaUndertake the role of Technical Lead on internal RTB projects applying both significant communication, organizational and technical skills to achieve successful outcomesWhat we are looking forMust have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environmentStrong experience of supporting enterprise web infrastructure services and related technologiesExperience working in and supporting an AWS cloud environmentExperience of supporting a production VMware environmentExperience of supporting data backup technologiesExperience of system management tools e.g. SCCMExperience of packaging/updating software via 3rd party tools (e.g. Profile Unity)Experience of enterprise monitoring systemsExperience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’sAbility to plan and implement technical changes without unexpected disruption to the service and with minimal oversightAbility to collaborate effectively with other operational support teams to support the serviceStrong experience of providing cross training on technologies and operational processes to colleaguesStrong documentation and technical writing skills.Have excellent time management and organizational skillsKnowledge of ITIL framework (understanding of Incident, Problem, Change)Experience supporting Linux/AIX systemsOur extensive benefits for employees typically include:Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life daysPrivate medical and dental cover and life insuranceGenerous pension contributions in the UK and Asia; matching 401(k) in the USPaid volunteer daysLocate for your day’ hybrid working – 2 days a week in office.Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.Paid parental leave / Coaching and support servicesCareer development / LinkedIn LearningHeads down days’ with no meetings on the last Friday of every monthWellbeing / Mental health supportDiversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)Social eventsAwards:The Sunday Times Best Places to Work 2023 / Big Company / The Sunday Times AwardsThird place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards