To apply: email CV to info@catherinewhyterecruitment.co.uk
Customer Service Team Leader
£38,000 - £43,000 + generous benefits.
We are seeking a dynamic and experienced Customer Service Team Lead to oversee our customer support operations. This role involves working “hands on” and guiding a team to deliver exceptional service, ensuring customer satisfaction, and maintaining efficient communication channels.
Responsibilities
* Manage a team of 6 Order Processors – Customer Service Advisors.
* Handle escalations, drive improvements, and coach staff.
* Oversee day‑to‑day management of the customer experience team, ensuring efficient collaboration and timely delivery of projects.
* Lead the Customer Service and Projects teams; ensure effective delivery, communication and execution of all customer orders/projects.
* Monitor service levels and implement strategies to gather customer feedback; review and improve the overall customer experience.
* Ensure timely and effective resolution of customer issues and escalations.
Qualifications
* Previous team‑leading experience in a fast‑moving, client‑focused environment with a confident leadership style.
* Some project management understanding.
* Experience with SAP and Microsoft Dynamics.
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