Customer Service Advisor - Speke, Liverpool
The role of Customer Service Advisor:
* Handle all service enquiries with professionalism and empathy.
* Diagnose and order repairs while guiding customers through the process.
* Assist with housing applications, maintenance programmes, and tenancy matters.
* Manage sensitive situations, including ASB reports and emergency responses.
* Support elderly and vulnerable individuals to live independently with care.
The ideal Customer Service Advisor:
* Excellent communication skills, both verbal and written.
* A proactive attitude and the ability to think on your feet.
* Strong problem-solving skills and a customer-first mindset.
* Experience in a customer service role is preferred but not essential.
Why Join Us?
* Be part of a supportive team that values your contributions.
* Opportunity for personal development and training.
* A vibrant work environment where your ideas are welcomed.