Are you a customer service professional? driven to providing the best customer experience? Maybe you have that passion for technology and want to get an opportunity in join a fast paced tech unicorn. Here at Pax8 we are looking for an exceptional Provisioning Specialist to join our Service Delivery Team here in Bristol. You will be creating a seamless and excellent experience, whilst bringing collaboration across our global teams. Using your passion for technology to become a Subject matter Expert on some of our Vendor solutions. At Pax8, we are dedicated to inclusivity, diversity and the continuous development and progression of our employees. As a forward-thinking organisation, we strive to simplify the cloud journey for all our partners by integrating technology, business intelligence and proactive service to deliver unparalleled experience. Creating an environment that fosters innovation, collaboration, and personal growth. We believe in the power of the unique perspectives and contributions each individual can bring. What's in it for you? You’ll enjoy a team environment with regular team training, individual support and mentoring plus access to 14,000 courses on our internal training platform means your potential has no limits. Investors and founders who have a clear vision for the company (and previously have backed companies such as Uber & Slack) You’ll be able to watch your impact in the business as you work on projects and provide support for Pax8 partners Stepping into a technology unicorn that is growing exponentially across Europe with more than 149,000 different businesses that could access our platform and the services we provide. You will have a manager that will always help you achieve your personal goals. Taking pride in your own progression and development without the need of micro-managing. TeamWorkMakesTheDreamWork and our team live and breathe our values, elevating each other and celebrating their wins through healthy competition and insatiable appetites for success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience. It's our mission to be the world’s favourite marketplace to buy cloud products – and make you a part of that success story If you don't believe me take a look at the following links Taste our values & culture here: https://www.pax8.com/en-uk/careers/ Check our HR Leaders people ethos here: https://www.youtube.com/watch?v-IO3JTx-Dlo See our progress in Awards: https://www.pax8.com/en-uk/news-post/pax8-triumphs-with-three-awards-at-the-comptia-uki-spotlight-awards/ https://www.pax8.com/en-uk/news-post/pax8-named-50th-best-mid-sized-company-to-work-for-in-the-uk/ John Street CEO of the year 2023 UK - https://www.pax8.com/en-uk/ EU - https://www.pax8.com/en-eu/ So you are interested, let's see what you will be doing in this role: Navigate the dynamic realm of post-order processing for Cloud and SaaS services, mastering the art of troubleshooting and communication. Champion the integration of new vendor releases, driving innovation and progress within the organisation. Utilize SQL expertise to conduct thorough database analysis, identifying root causes and optimising operations. Tackle API errors and automate order processing with precision, ensuring seamless transactions. Document and share error solutions, proactively reducing recurring issues and enhancing efficiency. Take ownership of personal development, continuously striving for improvement and excellence. You'll be ideal for us if you have: Proven dedication to delivering exceptional customer service, fuelled by an unwavering commitment to exceeding expectations. Stellar communication skills, adept at simplifying technical concepts for diverse audiences, leaving a lasting impact with every interaction. Passion for technology, driven by a relentless pursuit of knowledge and advancement within a rapidly evolving industry. Agile and adaptable, embracing technological shifts with ease and leveraging them as opportunities for growth. Sharp attention to detail, adept at unravelling complex problems and delivering efficient solutions with finesse. Thrive in fast-paced environments, setting standards and streamlining processes to drive efficiency and innovation. Natural leadership abilities, ready to lead the team to new heights as it expands and evolves. In order to fulfil this role you should be resident in this country with a valid right to work. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points We believe in cultivating an environment where there are a diversity of perspectives. We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too Salary & Benefits Basic Salary £25k - £27k per annum Hours - 9:00am to 5:30pm Hybrid working ( at least 1 day a week in the office ) 25 days holiday (plus bank holidays) Dedicated time for training and personal development Private healthcare Health & Wellbeing coaching support Dental Plan Life Assurance Income Protection Workplace pension scheme Pax8 "Live Your Best Life" Pass to support your health and mental wellbeing Fun and frequent company and team socials If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the talent partner managing this role on 0117 457 7243 (No Agencies Please) Pax8 Bristol Office Environment Amazing brand new offices at The Distillery City Centre location within a 5 minute walk from Temple Meads Station Set across 3 floors with natural light, break out rooms, balcony spaces and a wellness area Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table State-of-the-art Top Brewer Coffee Machines on every floor Dedicated desks with laptop dock and two monitors Regular social and community events There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy (the Pax8 University) for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA or across Europe but even if you can't travel right now we guarantee you'll still have fun Why Pax8? Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, Vero. Once checks have been completed all candidates will receive a copy for their records. Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice ( https://www.pax8.com/en-uk/job-applicant-privacy-notice/ ) LI-Hybrid LI-HJ1