Customer Service Advisor
Liberty Recruitment Group are proud to be working exclusively with a fantastic organisation in the search for a proactive and experienced Customer Service Advisor!
Our client is a well-established organisation within the manufacturing industry. They are seeking an experienced individual to act as the first point of contact for customer enquiries, providing professional support and ensuring a first-class customer experience throughout the order process.
Based in Chichester, paying up to £28,000 plus an excellent range of company benefits, this is an opportunity not to be missed!
Customer Service Advisor Responsibilities:
* Act as an important first point of contact for customers, handling incoming calls in a prompt and professional manner
* Provide informed product support and recommend appropriate solutions based on individual customer requirements
* Confirm and communicate delivery lead times clearly, ensuring customer expectations are managed effectively throughout the order process
* Liaise with relevant internal and external parties to ensure customer queries are fully resolved
* Ensure customer enquiries are escalated smoothly where required, maintaining clear communication and keeping customers informed at all stages
Customer Service Advisor Requirements:
* Previous experience within a customer service role
* Excellent communication skills with a professional and friendly manner
* Strong organisational skills with the ability to manage multiple tasks effectively
* Confident handling customer queries and resolving issues proactively
* A strong attention to detail and ability to provide accurate information
* Ability to work collaboratively with internal departments and external customers
* IT literate and confident using Microsoft Office packages
Customer Service Advisor Benefits:
* 23 days holiday + bank holidays
* Hybrid working options following a successful probationary period
* Free parking
* Employee Assistance Programme
* Various social events
* Plus, so much more!!
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group