Technical Services Manager £45K Permanent role Day shift 33 days holiday (inc BH) Our food manufacturing client are looking for a Technical Services Manager to join them on a permanent basis. Key duties and responsibilities of the Technical Services Manager role: * To maintain site QMS and associated documentation in line with changes to legislation, customer and industry standards/ codes of practice to assure compliance. Assuring an effective communication s appropriate for any changes. * To support the preparation and execution of external audits/ visits, leading in areas of expertise and ensure the site operates at an audit ready status. To support the close out of non-conformances and identify trends to prevent repeated non conformances. * To maintain the system of internal auditing onsite across all relevant areas to monitor compliance. To conduct audits as part of the internal QMS. * Act as site technical contact for all internal queries relating to new and existing products, assuring relevant documentation, risk assessments, QAS/ QCs and factory forms are correct an available. * Manage all incoming and outgoing compliant correspondence. * Manage the submission and trending of lab samples and their results * Manage the assessment and maintenance of all factory forms, both paper and electronic including document control * Manage export documentation and oversee container loading with 3rd parties. * Lead traceability exercises as required * Monitor the results of site quality and food safety performance and provide visibility to the business and and externally to customers through communication and formal reporting of KPIs on a frequent basis e.g. complaints, quality panels, audits and product hold. * Support site in the delivery of new and existing product development and play an active part in the development process. * Assisting in promoting technical innovation and ensure delivery of technical led projects on site. * Lead, motivate and inspire the technical services team to achieve personal development and continuous improvement inline with the business vision and values. * Deliver a progressive program to attract, retain and develop talent with clear succession and development planning, whilst ensuring consistent performance and achievement of objectives. * Act in a safe manner and promote a H & S culture on site. * Ensure all technical services teams are working in a safe manner, following site EHS procedures and standards, e.g. ensue all PPE used on site meet H & S requirements. Skills, qualifications and behaviours of the Technical Services Manager: Essential: * Experienced in managing and motivating a team * Computer literate, proficient in Excel including lookup and pivot tables, trending, retailer portals, Word, Outlook & PowerPoint * Qualified internal auditor * Food safety level 3 * HACCP Level 3 * Time management and prioritisation of skills * Root cause analysis training * Attention to detail/ Right first time approach Desirable skills of the Technical Services Manager: * Lead auditor * Level 4 Food Safety and Level 4 HACCP * Retailer portal training * TACCP & VACCP training * Working knowledge of QUOR * Working knowledge of Stevens recipe management systems