JOB PROFILE : IT Engineer
LOCATION: Hybrid - North West London / Working from Home
JOB TYPE: Full-Time, Permanent
WORKING HOURS : 40 Hours per week, Monday to Friday
About Klyk
The Opportunity
We’re looking for an experienced Service Desk Engineer to join our growing team in North Acton. This is a hands-on technical role where you’ll handle escalations, resolve complex issues, and ensure client requests are delivered within agreed SLAs. You’ll work across a wide variety of clients and platforms, helping to shape our service delivery as we continue to grow and scale. You’ll start onsite for onboarding and training, then move into a hybrid working model.
What You’ll Be Doing
• Take ownership of tickets and deliver effective, timely solutions to client issues.
• Ensure all work is completed within agreed SLAs and to a high standard of service quality.
• Provide remote and occasional onsite support across Google Workspace (60%) and Microsoft 365 (40%).
• Troubleshoot and resolve issues with Windows, macOS, and mobile devices.
• Support key applications including Gmail, Google Drive, Meet, Groups, Outlook, Teams, and SharePoint.
• Configure and manage devices using Intune, Jamf.
• Maintain accurate documentation, update tickets promptly, and contribute to internal knowledge sharing.
• Collaborate with senior engineers to improve tooling, processes, and client experience.
What We’re Looking For
• Proven experience in a Engineer role within a Managed Service Provider (MSP) or inhouse team.
• Someone who thrives in being proactive in a fast paced environment with strong organisation skills
• Strong knowledge of Google Workspace and Microsoft 365 administration.
• Confident supporting Windows and macOS operating systems.
• Experience using device management tools such as Intune, Jamf,
• Familiarity with PSA and RMM platforms such as Autotask, Datto RMM, or Halo.
• Strong communication and customer service skills, with a focus on meeting SLAs and maintaining client satisfaction.
Nice to Have
• Understanding of ITIL best practices.
• Experience supporting Apple users in business environments.
• Basic networking knowledge including DNS, DHCP, VPNs, and firewalls.
• Interest in automation or scripting using PowerShell or Bash.
Why You’ll Love Working at Klyk
• Purpose-driven culture that puts people and planet first.
• Career growth with clear development pathways and training opportunities.
• Modern tech stack with access to the latest cloud and device management tools.
• Supportive, collaborative, and inclusive team environment.
• Regular company socials and team events.
• Smart casual dress code.
• Hybrid working model balancing home and office time.
Ready to grow your career with a purpose-first MSP that’s doing things differently?
Apply now to join the Klyk team and help us deliver best-in-class IT experiences for our clients.