Overview
As a Service Technician / Delivery Driver, you'll be required to deliver an effective and timely maintenance service to customers. After training, this will include the delivery and installation of products within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various environments.
Responsibilities
* Deliver clean, ready-to-use products to and around customer sites
* Collect products after use and return them to the service location for decontamination
* Disinfect, function check, repair, and electrical safety test products
* Complete records of testing, delivery and collection
* Maintain available product stock and spare parts inventory
* Complete product modifications when required
* Provide product demonstrations and basic training to staff
* Maintain a clean and tidy work environment
Hours and on-call
Hours of work: 37.5 per week, days and hours to be confirmed at interview, but will include weekend work (could be Saturday to Tuesday or Saturday to Wednesday).
You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
Requirements
To join us as a Service Technician/ Delivery Driver, ideally you will need to have or be willing to develop the following. Mechanical or electrical background desirable but not essential as full training will be provided.
* Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided)
* Knowledge of Medstrom products would be desirable, but not essential
Personal Requirements
* A proactive, 'can-do' attitude
* Excellent customer service skills
* Able to communicate effectively
* Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
* Basic knowledge of hygiene and safety rules
* Basic PC skills to include email and MS Office
* DBS Checked (or the willingness to complete one)
Company and equality
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
We are a manufacturer of specialist hospital beds and manage over 25% of the UK's acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Team and policy
Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
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