Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications.
What You'll Do:
* Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction.
* Manage incident resolution, prioritising major technical issues and driving service improvements.
* Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery.
* Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem analysis.
* Drive continuous improvement initiatives to optimise processes and enhance team efficiency.
* Train and mentor team members, setting clear career progression paths.
* Collaborate on release management, incident fixes, and change implementation.
What You’ll Need to Succeed:
* ITIL Foundation 3/4 certification or higher.
* AZ-900 Azure Fundamentals.
* A degree in a computer-related field or equivalent experience.
* Strong experience leading global cross-functional teams in a technical environment.
* Proficiency in SQL, SSRS, and PowerShell.
This is a fantastic opportunity to make an impact within a high-performing team in the financial services industry. If you’re ready to take the next step in your career, we’d love to hear from you!