Retail Area Manager - Scotland Salary: £32,000 per annum Location: Field Based Hours: 32.5 hours per week Department: Income Generation Vacancy Type: Permanent Closing date: 27 th February Interviews: 10 th March *There are multiple locations across Scotland* Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as an Area Manager you can be the difference between people just surviving and really living. You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke. You will lead one of our five newly formed areas, supporting a group of shops and the teams who make them special. You’ll: Inspire and coach Shop Managers, helping them grow and succeed Drive income and shape great customer experiences across your area Support volunteer recruitment and create a positive, inclusive culture Champion high standards, compliance, and safe working practices Get involved in new shop openings and the development of our estate Build relationships in local communities to raise awareness and support Encourage innovation and help bring new ideas to life Be a visible, hands‑on leader through regular shop visits and weekend working on a rota This role is varied, purposeful, and full of opportunities to make a meaningful impact. What You’ll Bring We’re looking for someone who: Has experience leading across multiple retail sites Enjoys developing people and helping others shine Is confident using data, KPIs, and commercial insight to drive decisions Communicates clearly, openly, and with compassion Can balance the practical demands of operations with a warm, people‑first approach Understands the unique strengths and challenges of charity retail Values diversity, inclusion, and creating welcoming environments for all You don’t need formal qualifications — what matters most is your leadership experience, your passion for retail, and your commitment to making a difference. Why Join Us? This is a chance to shape something new. You’ll step into a supportive team, influence how our structure beds in, and help us build consistency, confidence, and pride across our shops. You’ll have: The opportunity to lead meaningful change A real voice in how we grow and improve A role where your work directly supports people across Scotland A culture where we care about each other and celebrate success together Most importantly, you’ll be part of a charity that puts people at the heart of everything we do. How to Apply We welcome applicants from all geographic areas. If you are passionate about retail, people, and making a difference, we would love to hear from you. Interviews will be on 10th March in our Livingston Warehouse CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance. CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”. In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.