Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.
Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.
What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
We are seeking an experienced, passionate, and detail-driven
Executive Head Housekeeper to lead the Housekeeping operation within our 5-star boutique hotel.
This is an exciting opportunity for a hospitality
professional who takes pride in delivering exceptional guest experiences and
maintaining the very highest standards across all guest rooms and public areas.
Leading a dedicated team of 16 housekeeping professionals, all directly employed by the hotel, you will play a key role in shaping
service culture, team engagement, and operational excellence within a
beautifully designed boutique environment.
About the Role
As Executive Head Housekeeper, you will oversee the
day-to-day management of the Housekeeping department, ensuring immaculate
presentation standards throughout the hotel while creating a positive,
supportive, and high-performing team culture.
You will work closely with senior leadership and other
departments to ensure every guest experience reflects the standards expected of
a luxury boutique property.
Key Responsibilities
* Lead,
motivate, and develop a team of 16 housekeeping team members
* Ensure
exceptional cleanliness and presentation standards across guest bedrooms,
public areas, and back-of-house spaces
* Manage
departmental rotas, productivity, payroll, and labour costs
* Conduct
regular room inspections and quality audits
* Recruit,
train, coach, and support team members to achieve consistently high
standards
* Foster
a positive working environment focused on teamwork, accountability, and
engagement
* Manage
linen, laundry, and housekeeping inventories effectively
* Ensure
compliance with all health & safety, COSHH, and hotel brand standards
* Work
collaboratively with Reception, Maintenance, Food & Beverage, and
senior management teams
* Handle
guest feedback professionally and proactively resolve any service issues
* Drive
continuous improvement within departmental operations and guest
satisfaction scores
About You
The ideal candidate will have:
* Previous
experience as a Head Housekeeper or Executive Housekeeper within a luxury or boutique hotel environment
* Strong
leadership and people management skills
* A
hands-on approach with excellent attention to detail
* Experience
managing housekeeping operations within a high-service environment
* Excellent
organisational and communication skills
* The
ability to motivate, develop, and retain a stable housekeeping team
* Sound
knowledge of health & safety and housekeeping best practices
* Flexibility
to work weekends and operational shifts where required
What We Offer
* 50% off from room and F&B outlets for friends and family
* Continuous training and development for all staff of all levels
* TFL monthly travel card for zone 1 -2 paid after successful completion
of probation
* Staff meals provided on shift
* Discretionary service charge
* Laundry service all formal uniform
* Introduce a friend scheme
* Employee Assistance Programme
* Full-time employees are entitled to 28 days of annual leave per year,
inclusive of public and bank holidays. This entitlement increases by one day
every two holiday years, up to a maximum of 36 days, in recognition of long
service. Holiday entitlement for part-time employees is calculated on a
pro-rata basis.
If you are passionate about luxury hospitality and take
pride in creating exceptional standards and guest experiences, we would love to
hear from you.