About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
Four Seasons Hotel London at Tower Bridge is looking for a Front Desk Receptionist to join our team!
Join one of London’s most iconic luxury destinations and become the welcoming face of Four Seasons Hotel London at Tower Bridge. We are seeking an experienced Front Desk Receptionist to deliver exceptional service and create memorable experiences for our guests.
The role:
As a Front Desk Receptionist, you will be the first and last point of contact for our guests, ensuring a seamless arrival and departure experience. This high-profile position plays a vital role in setting the tone for their stay. You will handle check-ins and check-outs, manage guest inquiries, and provide personalised assistance to ensure every interaction reflects the Four Seasons standard of excellence.
What You’ll Do
1. Greet guests warmly and manage all aspects of their arrival and departure
2. Handle check-in/check-out procedures efficiently using Opera PMS
3. Respond to guest requests, questions, and concerns promptly and professionally
4. Liaise with other departments to ensure guest needs are met and special requests are fulfilled
5. Maintain accurate records and process payments securely
6. Provide local knowledge and recommendations to enhance the guest experience
7. Uphold Four Seasons’ standards of service and presentation at all times
What you bring:
8. Previous front desk experience in a hotel is essential
9. Excellent personal presentation and interpersonal skills
10. Strong communication skills, both written and verbal
11. Ability to multitask and remain calm under pressure
12. Proficiency in computer systems; Opera PMS experience preferred
13. A genuine passion for hospitality and delivering outstanding guest service
Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
14. £35,500.00 package including hotel service charge and salary
15. Opportunities to earn commission on upselling
16. 40-hour working week
17. Excellent training and career development opportunities
18. Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
19. Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
20. Up to 2 paid Wellness Days per year
21. Holiday entitlement increases with length of service up to 33 days
22. Free life insurance while on duty
23. Bupa Dental and MediCash plan available
24. Opportunities to build a successful global career
25. Season Ticket Loan & Cycle to Work scheme
26. Free uniform dry cleaning
27. Employee Experience: Annual themed employee party and various social, charitable, and sporting events
28. Access to Wagestream – a salary advance benefit
29. Employee Recognition Programmes
30. ...and many more surprises to discover!
We look forward to receiving your application!
All applicants must hold the Right to Work in the UK