Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This field role requires considerable independence and involves travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities
* Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated range and assist under supervision with other products.
* Ensure material parts are processed in accordance with policy.
* Maintain all test equipment, tools and company property in good and working order.
* Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
* Maintain good communication and teamwork with all managers and colleagues.
* Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct and regulatory requirements at all times.
* Identify opportunities to improve efficiency and effectiveness of team processes.
* Complete personal administration and company mandatory training in a timely and accurate manner.
* Provide out‑of‑hours technical service support and complete individual mandatory weekend working provision when applicable.
* Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers.
Qualifications
* HNC/HND in Electronics, Engineering, or a related field.
* Previous field service experience, including fault finding on electronic or medical equipment.
* Strong IT, Microsoft Office and networking infrastructure skills.
* Excellent customer‑facing skills and ability to interface with customers and staff at all levels.
* Full UK driving licence.
Location & Travel
* Area largely the North West of England, but not exclusively.
* Flexible approach to travel; expect an average of 4 hours travelling each day.
* Essential training will be required in our European and USA training centres.
Benefits
* Generous pension contribution.
* Company vehicle.
* 26 days holiday plus bank holidays, with the option to buy or sell a further 10 days.
* Bonus and share scheme.
* Flexible benefits from private medical insurance to financial guidance.
* Corporate social responsibility opportunities, including 2 paid volunteering days per year.
* 24/7 employee assistance programme.
* Access to career development via apprenticeship levy to achieve external qualifications.
Equal Opportunity
Siemens Healthineers is an equal opportunity employer. We welcome applications from individuals with disabilities and care about data privacy and GDPR compliance.
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