About the role
To lead and oversee the delivery of transformation initiatives across the organisation, ensuring projects are effectively implemented, embedded, and deliver operational improvements across frontline social care services.
The Transformation Business Lead will provide leadership and direction across transformation activity, working closely with operational leaders, Technology teams, and Transformation Business Partners to ensure projects remain on track, risks are managed, and change is successfully delivered within branches and operational teams.
This is a hands-on role requiring active involvement in project delivery, communication, training, deployment, tracking, and adoption activity alongside solution build & system creation and to ensure operational and technology change is embedded successfully and sustainably across the business.
Responsibilities
Lead and oversee the delivery of transformation initiatives across the organisation, ensuring projects are delivered effectively and achieve intended operational outcomes
Provide leadership, direction, and support to Transformation Business Partners, ensuring delivery activity remains on track and aligned to business priorities
Work closely with operational and technology teams to help shape, design, and refine systems, processes, and operational solutions that support frontline service delivery
Act as the operational lead within transformation projects, ensuring solutions are practical, scalable, and aligned to the needs of branches and frontline teams
Take an active, hands-on role in project delivery where required, supporting implementation, deployment, communication, training, and operational engagement activities
Oversee project plans, delivery timelines, risks, dependencies, and operational impact to ensure successful execution
Support and coordinate system testing, and operational validation activities to ensure systems and processes are fit for purpose prior to rollout
Gather operational feedback and insights to support continuous system and process improvement
Ensure effective communication, training, and support materials are developed and delivered to enable successful adoption of new systems and operational processes
Track project progress, implementation activity, adoption, engagement, and operational outcomes, intervening where required to support successful delivery
Drive accountability and ownership across stakeholders to support successful adoption and long-term sustainability of change initiatives
Act as the key escalation and support point for operational transformation challenges and delivery issues
Identify opportunities for operational improvement, automation, and innovation across systems and processes
Prepare and present updates, reporting, risks, and recommendations to senior stakeholders
Contribute to the development of transformation frameworks, governance, and best practice approaches
Travel nationally to support operational delivery, stakeholder engagement, testing, and transformation oversight across branches
Internal
Partner with Operational Directors, Regional Operation Managers, and Registered Managers to deliver transformation priorities across the business
Work collaboratively with Technology, Product, Finance, HR, Recruitment, and Quality teams to align transformation activity with operational needs
Provide leadership, guidance, and support to Transformation Business Partners across multiple projects and workstreams
Engage stakeholders up to Director level to drive alignment, accountability, and successful delivery
External
Build effective working relationships with Local Authorities and external partners where operational or system changes impact service delivery
Liaise with third-party providers and suppliers to support successful implementation, testing, deployment, and continuous improvement of systems and processes
Qualifications and Skills
Experience leading transformation, operational change, or business improvement initiatives within complex operational environments
Experience overseeing multiple projects or workstreams and ensuring successful delivery through others
Experience working closely with technology or product teams to support the design, development, testing, and rollout of operational systems and solutions
Experience coordinating or supporting system testing and user acceptance testing activities
Strong operational understanding with experience supporting frontline teams through change and embedding new systems and processes into day-to-day practice
Highly organised with strong planning, prioritisation, tracking, and delivery oversight capabilities
Strong problem solving and decision making skills, with the ability to manage competing priorities in fast-paced environments
Highly adaptable and resilient, with a collaborative and hands-on approach to leadership
Experience within social care, healthcare, or similarly regulated sectors is highly desirable
Understanding of project delivery, transformation, or change management methodologies is desirable
Full UK driving licence and willingness to travel extensively, including overnight stays
This role involves regular nationwide travel and time spent within operational branches and services
Flexibility is essential, including the ability to respond to changing operational priorities and business needs
The successful candidate must be comfortable balancing strategic oversight with hands-on operational delivery