Would you like to use yourexperience resource planning within abusy call centre or contact centre environmentin an importantResource Planning Analystrole within a leading organisation that offershybridworking?
AResource Planning Analystopportunity has arisen within thebusycontact centreteamat our client,a leading international membership organisation, where you will be responsible forreal timeforecasting demand and ensuring staff levels accommodate thisbyplanning, monitoring real time call volumes, and providing key MI datato stakeholders
As aResource Planning Analyst,your role will involve:
* Monitoring the activity of contact centre agents and addressing non-adherence in real time
* Monitoring and responding to real time call volumes, ensuring hot spots are covered
* Responding to related queries from stakeholders across the business
* Collating and analysing data to forecast future call volumes
* Creating and producingperformancereports
* Planning and scheduling resources to ensure sufficient cover across all customer touch points
I am interested in speaking with candidates who have experience working as aResource Planning Analyst,Resource Analyst,Workforce Management Analyst, Resource Planner,Workforce Planner,