Salary: £34,068.06
Location: Corby
Hours: 40 hours per week, Monday to Friday
Reporting to the Operations Manager, you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
* Lead and manage your team to achieve and exceed SLAs
* Distribute work orders and manage employee workloads
* Coordinate and implement processes, and plan daily business activities
* Serve as the first point of contact for process and technical faults, forwarding reports to relevant departments
* Identify issues, initiate corrective actions, and monitor success
* Ensure SLA compliance
* Work within the SAP system
* Participate in resource planning (staff and infrastructure)
* Create and evaluate reports
* Maintain quality and service level standards
* Engage in people management activities
Your Profile
* Experience working with computerized systems
* Experience in a temperature-controlled environment is advantageous
* Reliable with good time management and organizational skills
* Strong written and verbal communication skills
* Good numerical and record-keeping skills
* Attention to detail
* Ability to take ownership of issues and see them through professionally
* Strong customer focus
We Offer
* 25 days annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days
* Pension contribution
* Life assurance policy paying out 4x salary
* Employee Assistance Programme offering confidential support, information, and advice
* Employee Discount Scheme via Benefit Hub
* Free car parking
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