Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.
Customer Care Representative - FIM - UK & Ireland
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
Purpose Statement
Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.
Key Responsibilities
1. Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
2. Process stock deliveries to sales representatives in Region, as well as inventory transfers
3. Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
4. Arrange special deliveries on request.
5. Control and send out invoices.
6. File ordering documents and related records.
7. Handle service complaints from customers and/or sales representatives.
8. Follow-up short term consignment stocks with customers and sales representatives
9. Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
10. Handle backorders.
11. On request, act as back-up for colleagues within the CS team
What are we looking for in you?
12. A passion for innovation and a want to learn and develop
13. Hunger to succeed and excel
14. Growth mentality
15. Patient empathy and focus
What we can offer to you:
16. Attractive benefits package
17. Inspirational colleagues & culture
18. Fast Growing and innovative environment
19. A team-oriented company culture
20. International opportunities
21. Excellent training/development programmes