Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.
Customer Care Representative - FIM - UK & Ireland
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
Purpose Statement
The Field Inventory Specialist will be responsible for processing Capital Equipment orders, monitor and reconcile cycle counts of hospital consigned and sales rep assigned inventory. He or She will also liaise with Sales team to ensure compliance with company policies is met and KPIs are reached.
Primary responsibilities will include data analysis, driving optimization programs with local business leads and customers, leveraging existing global tools and data sources.
Key Responsibilities
1. Support inventory management activities (count schedule, tools and progress monitoring);
2. Process and analyze cycle count data leveraging company tools, Microsoft Excel and ERP system;
3. Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs;
4. Monitor relevant KPIs;
5. Support and guide new product launches and transitions;
6. Support roll-out and adoption of existing and new field inventory management tools;
7. Analyze field inventory landscape – identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels);
8. Build relationship with divisional business unit managers, hospital staff and other functional stakeholders;
9. Ensure compliance to company policies;
10. Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements.
11. Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
12. Handle service complaints from customers and/or sales representatives.
What are we looking for in you?
13. At least 3 years of experience in supply chain environment or similar role
14. Attention to detail
15. Analytical approach
16. Solid Excel knowledge
17. SAP user
18. Customer centric
19. Willing to drive continuous improvement
20. Highly adaptable, flexible and willing to accept new ideas, processes and tool
21. PowerPoint, Tableau, other DB and reporting tools knowledge is a preferred qualification
What we can offer to you:
22. Attractive benefits package
23. Inspirational colleagues & culture
24. Fast Growing and innovative environment
25. A team-oriented company culture
26. International opportunities
27. Excellent training/development programmes