We are currently seeking a motivated and enthusiastic individual to join our Sea Logistics Import Operational Care Centre in Birmingham. Our Operational Care team at Kuehne+Nagel provides accurate and timely processing of shipment tasks and invoices, supporting our Customer Care teams. The Sea Logistics Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC) responsible for ensuring efficient and effective operations, focusing on providing outstanding care and service to our customers. The role oversees the exportation process of goods out of the country and will involve coordinating with various suppliers, ensuring compliance with trade regulations, and optimising the efficiency of the export logistics process. This is an exciting opportunity to be part of something big and make a real difference. If you are ready to take your career to the next level and work with some of the best in the business, we want to hear from you!
How you create impact
Our Apprenticeship is a 24-month programme, combining practical on-the-job training with study towards the Business Administration Level 4 apprenticeship. You will work within a successful team while learning everything you need to know, supported by your peers, managers, and the apprenticeship team at Kuehne+Nagel. You will provide operational support to customer-facing teams to ensure that our customer expectations are met or exceeded. Your communication will involve other KN offices and shipping lines. The role is varied, and your training will involve problem solving, finance tracking, and supporting daily departmental duties.
You will learn to:
* Align with Customer Care Teams to meet and exceed customer requirements.
* Coordinate the end-to-end export process from shipment initiation to departure.
* Raise invoices and process accruals within defined timelines.
* Liaise with other KN Teams and shipping lines to track shipments and resolve issues during the import process.
* Address and resolve issues related to import shipments, such as delays or damages.
* Provide excellent service through clear communication and prompt responses to inquiries.
The minimum entry requirement is five GCSEs at grades 3-9 / A*-D, including Maths and English.
Our company values candidates passionate about customer service, with a strong work ethic and effective communication skills. Good planning, organization, multitasking, and self-starting abilities are important. Experience with Microsoft Outlook and Excel is beneficial. Please note that this vacancy does not meet the minimum requirements for visa sponsorship or apprenticeship funding; candidates must have resided in the EEA for at least the last 3 years.
We offer a competitive starting salary of £15,500 in the first year, with increases after 12 months, plus a bonus upon apprenticeship completion. Additional benefits include an attractive package and an Apprentice NUS discount card. You will be supported throughout your journey by mentors, line managers, and previous apprentices to help you achieve your qualifications and progress. Don't miss this fantastic opportunity! Apply now and take the first step towards a bright future.
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