Overview
Lead Student Success Coach - Maternity Cover (FTC -12 months). Employment type: Fixed Term Contract, Maternity Cover (12 months). Reporting into: Student Coaching Manager. Department: Student Experience.
Salary: £36,000 per annum. Hours per week: 37.
Responsibilities
* Lead, train, and develop a team of Success Coaches to ensure high-quality coaching and student support.
* Drive continuous improvement in the coaching programme, ensuring high levels of student satisfaction.
* Motivate and guide the team to deliver tailored success plans, helping students achieve their academic and personal goals.
* Monitor and enhance service quality, ensuring student needs are met and performance targets are achieved.
* Collaborate across the university to develop best practices in student coaching and engagement.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the higher education sector through innovation and digital education. Our vision is to be the first-choice university for career-focused lifelong learners worldwide, ensuring everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and grow our locations.
About the Department
Our Student Experience Department ensures students across all campuses receive the support and opportunities needed for success. The coaching team provides pastoral support and career advice from application through to graduation.
About the Opportunity
We are looking for a Team Leader to oversee a team of Success Coaches who provide holistic student support, focusing on academic success, well-being, and personal development.
In this role, you will:
* Lead, train, and develop a team of Success Coaches to ensure high-quality coaching and student support.
* Drive continuous improvement in the coaching programme, ensuring high levels of student satisfaction.
* Motivate and guide your team to deliver tailored success plans, helping students achieve their academic and personal goals.
* Monitor and enhance service quality, ensuring student needs are met and performance targets are achieved.
* Collaborate across the university to develop best practices in student coaching and engagement.
About You
We are looking for a dedicated and experienced leader with:
* Proven experience in leading and managing a team, driving performance and professional development.
* A track record of motivating teams to deliver exceptional student support services, build strong professional relationships, and achieve targets/KPIs.
* Strong knowledge of student resources, referrals, and support services, ensuring students receive the guidance they need.
* A solid understanding of coaching principles and techniques, with the ability to apply them effectively in a student-focused environment.
* Familiarity with higher education systems and student development theories, including growth mindset strategies and motivational techniques.
Why Arden
At Arden, you will become part of a passionate and dedicated team committed to removing barriers to learning and making education more accessible. Our people work hard to ensure our students’ journeys are the best they can be; we reward our people with excellent benefits. Benefits include:
* 30 days holiday + bank holidays on top, and Christmas closure
* Generous Aviva pension plan, company contributions starting from 7%
* SimplyHealth plan option
* Private Medical Insurance
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for family and friends
* Other excellent benefits
* Golden Ticket to gift Arden education to someone in your life
Equity, Diversity & Inclusion
Arden University is a Disability Confident Employer. If you have a disability, you may be guaranteed an interview if you meet the essential criteria for the role. You can indicate this on the application form. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance.
As an Equal Opportunity Employer we celebrate diversity and are committed to an inclusive workplace, welcoming applications from all groups. We do not discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Sponsorship
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Application Details
Closing Date: Sunday 21st September 2025
We reserve the right to close the vacancy early should we receive sufficient applications or to respond to business needs. If you are a current Arden student or have an upcoming course with us, you may not be eligible to apply for Student Experience roles due to conflict of interest related to system access.
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